How to Verify a Transfer Before Collecting Cash

• Author: Gail West
• Posted: 2026-03-22

Before heading to a store to collect money, take a few minutes to confirm that the transfer is real and ready.

This can save you from making an unnecessary trip or handing personal information to the wrong person.
 

Ask the sender to confirm it

Start with the person who says they sent the money. Ask them to confirm:

• Their name.

• The amount sent.

• When the transfer was made.

• The recipient name entered.

• The location or method selected.

• The transfer reference number.

Contact the sender through the phone number or chat you normally use. Do not rely only on a new message that tells you money is waiting, especially if it includes an unfamiliar link or asks you to pay an extra fee.

Check the official notification

Look for the transfer in your official MoveMoney account or through the notification connected to the transfer. Do not click a link from a suspicious text just because it uses a familiar logo.

The notification should match what the sender told you. Check the amount, recipient name, reference number, and delivery method. If the message says cash pickup but the sender says they selected a bank deposit, stop and clarify the difference before going anywhere.

If the notification contains an unfamiliar link, open the official MoveMoney website separately instead of using the link in the message. You can also read this guide on how to avoid fake money-transfer messages for additional safety tips.

A transaction reference or barcode may be part of the cash-deposit process. CFX’s cash-deposit documentation describes deposit requests that can include a barcode and a corresponding number.
 

Confirm the location

Use the official CFX cash-location directory to check the store address and service information before you leave.

Do not assume that every 7-Eleven, Walgreens, CVS, or other participating retailer offers the same service. Check the exact branch, its opening hours, and whether the location is currently listed.

You can also use the CFX location-search documentation to learn how locations may be found by ZIP code or geographic area.

A store may be open while a particular cash service is unavailable. Checking first is especially important on weekends and holidays.
 

Bring the required information

The collection instructions should tell you what to bring. This may include:

• A valid government-issued ID.

• The transfer reference number.

• A barcode or collection code.

• The sender’s name.

• Your own name exactly as it appears on the transfer.

Your name may need to match the transfer and your identification. If the sender entered a nickname, an old name, or a spelling error, the location may not be able to release the funds.

If something is incorrect, contact the provider before visiting. The Consumer Financial Protection Bureau’s guidance on incorrect recipient details explains what consumers can ask the provider to do.

For broader information about transfer problems and consumer protections, see the CFPB’s money-transfer resources.
 

Do not pay a stranger to release the money

You should not have to send money to an unknown person to unlock a transfer. Be careful if a message asks for a release fee, security deposit, tax payment, or verification payment before you can collect the cash.

If you are unsure about a charge, check the official transfer details or contact the provider through its own website. Never share your password or one-time verification code with someone who contacts you unexpectedly.

The FTC’s guidance about verification-code scams explains why these codes should never be shared with another person.
 

At the store

Show the cashier only the information required for the transaction. Keep your phone, identification, and reference number with you, and save the receipt after the money is released.

If the cashier cannot find the transfer, do not create a second transaction immediately. Contact the sender and ask them to check the status and location details. The transfer may still be pending, or it may have been set up for a different collection method.

If the problem involves a cash deposit, you can review the CFX platform documentation for general information about supported deposit and transfer capabilities.
 

About CFX Labs and MoveMoney

MoveMoney is supported by payment infrastructure developed by CFX Labs Inc.. CFX describes its network as connecting digital assets with local currencies and provides information about cash locations, deposits, and payment capabilities.

For questions about privacy or account security, review the CFX privacy policy. If you receive mobile notifications, the CFX mobile terms explain the text-message service and support information.

The safest routine is simple: confirm with the sender, check the official notification, verify the location, bring the right identification, and keep the receipt until the transfer is complete.

Read next: Why You Should Never Share a Transfer Code