Why You Should Never Share a Transfer Code

• Author: Eddie Simonis
• Posted: 2026-03-27

A transfer code is meant for you, not for the person calling, texting, or emailing you.

It may be sent when you log in, confirm a transfer, change account details, or verify your phone number. The code is an extra security check that helps confirm the person taking the action has access to your phone or email.

Enter it only in the official MoveMoney app or website when you are the person who started the action. If you did not try to log in or make a transfer, do not use the code at all.
 

Why scammers want the code

A scammer who has your username, phone number, or other account details may still be blocked from entering your account. The verification code can be the final piece they need to log in, change account information, or approve a transaction.

That is why scammers often sound urgent. They may say they are trying to stop fraud, reverse a transfer, confirm your identity, or release money that is supposedly waiting for you.

The FTC says anyone who asks you for a verification code is a scammer. Read the FTC’s verification-code warning.
 

Common excuses to watch for

A scammer may claim to be:

• From MoveMoney support.

• Calling from your bank’s fraud department.

• Helping cancel a transfer.

• Trying to protect your account.

• Confirming a cash pickup.

• Releasing money that is supposedly on hold.

• Checking whether your phone number belongs to you.

The story may sound convincing, especially if you are already expecting money from a relative. Still, the rule does not change: do not read the code aloud, forward it, or send a screenshot.
 

What to do when a code arrives

If you receive a code unexpectedly, do not reply to the message or click a link included with it. Open the official MoveMoney website or app separately and check your account.

If you do not recognize the login or transfer, change your password and contact support. Use contact information from the official website, your account, or a document you already trust—not a phone number provided by the person who contacted you.

CFX’s mobile terms list support information for its application, including [email protected].
 

If you already shared it

Act quickly. Change your password through the official account page and check for unfamiliar logins, transfers, recipient changes, or password-reset requests.

Contact the provider and explain exactly what happened. If your bank or card information may also be exposed, call your financial institution using the number on the back of your card or its official website. Do not wait for the caller to contact you again.

You can also report suspected fraud through the FTC’s fraud-reporting website.

The Consumer Financial Protection Bureau’s money-transfer resources provide additional guidance when a transfer may be involved.

A verification code is not a customer-service password and it is not proof that someone is helping you. It is a private security key. Keep it to yourself, even when the person asking sounds official.

Read next: How to Protect Your MoveMoney Account